Collections Support Associate
Collections Support Associate
with Spanish
with Spanish
THE WORK
As a Collections Associate you will handle B2B relations with the customers of our client. You will have a chance to develop your expertise in finance area.
Your main tasks will be related to:
- Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits,
- Billing customers,
- Forecasting overdue payments and offering insights into customer payment behavior,
- Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases,
- Communicating with customers via phone and email to address overdue invoices,
- Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes,
- Collaborating with internal teams to resolve customer issues and supporting colleagues when needed,
- Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team,
- Acting as a point of contact for new joiners, helping with knowledge transfer and learning,
- Serving as SMEs to the less experienced team members.
What's in it for you:
- Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
- Access continuous learning opportunities.
- Work on projects for international clients, expanding your skills set.
