Order-to-Cash Process Manager

• 8+ years of experience in delivery of projects in a complex business and stakeholder environment, which requires a high degree of flexibility in problem solving (such as consulting firm or a large multinational corporation)

• Preferred experience in business functions transformation / optimization projects for international organizations including projects related to planning, design or migration to the Shared Services Center / Business Process Outsourcing model, especially in the following:

• Customer Service (in B2B environment)

• Commercial Support (including Lead management, CPQ, Reporting)

• Order Management (including order validation and fulfillment)

• Invoice to Cash process (including billing, cash allocation management, collections, disputes resolution, treasury)

• Working capital improvement

• Solid project management experience, including design and execution of project plans, leading teams, managing project budgets

• Experience in management and delivering work for stakeholders at VP / Executive / Cx level

• Experience in conducting process assessments and in analyzing data and metrics to measure process performance and identify opportunities for improvement

• Experience in designing end-to-end Customer Experience for Order to Cash process

• Master degree (preferably in business / finance / economics / supply chain fields)

• Strong proficiency in O2C related software such as SAP, Oracle, Salesforce, or other ERP / CRM systems. Experience with data analysis tools like Excel, Tableau, or Power BI can also be beneficial

• Fluency in English, German would be beneficial

• Strong interpersonal skills and excellent written and verbal communication skills

• Strong analytical and problem-solving skills

• Strong presentation skills, reflected in proven experience of presenting and discussing project outputs to senior project executives / sponsors

• Flexibility to travel internationally

• Preferably owning process improvement certification (Lean Six Sigma, Certified Process Professional) and Project Management Certification (PMI, Prince2)

• Support in acquiring qualifications and certificates

• Continuous development opportunities – our projects are conducted across industries, require constant development of competencies and relationships, hence offering limitless possibilities for personal and professional growth

• Udemy for Business – access to over 3000 courses

• Go Fluent – platform that offers language courses on various levels

• EY Badges – global certification of your competencies and an opportunity to earn an MBA title of a reputable Hult International Business School

• Career Counselor – assigned experienced advisor, who will support your career growth in EY

• Innovate EY – unique program thanks to which you can create your own start-up utilizing our know-how and financing

• Platforma Welbee – benefits program

As an Order-to-Cash Process Manager in a team which combines Supply Chain and Finance Transformation capabilities, you will be responsible for delivering high quality project work to clients. these clients are typically prominent international organizations, leading in their respective domains.