Customer Support Supervisor
Customer Support Supervisor
with German
with German
ROLES AND RESPONSIBILITIES:
- Direct supervision of day to day activities, daily workload management and prioritization of tasks for the team
- Support for the Client and Team members on non standard cases related to the Customer based
- Driving continuous improvement initiatives and future solutions at a team level
- Regularly updating process documentation in order to reflect the current process and collaborate with Training Team to increase quality of teamand#39;s work
- Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
- Access the companyand#39;s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Maintain customer records by updating account information.
- Understand the reason for Chat Bot inability to provide the resolution and update the potential solution/changes required in a clear and concise manner so as to make the Bot more intelligent, wherein the data can be utilized by the Analytical team to incorporate changes within the AI Design.
- Out of the box thinking.
- Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.
WHAT DO WE EXPECT:
- English and German min. at B2 level
- Minimum 2-3 years of experience on similar position (Customer Service, Customer Retention, Sales)
- Strong communication skills (written and oral)
- Analytical and problem solving skills
- Strong customer focus
- Microsoft Office package knowledge
- Functional knowledge of using CRM solution
- Flexibility to work between 8am-6pm (exact schedule to be discussed with supervisor) in hybrid mode
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace