Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

Overview of Team:

We currently have over 300 people employed in Corporate Trust Global Client Services based in Wexford, Dublin and Poland. The team continues to grow as we take on new business. We work very closely with our colleagues in other locations like India, UK and the US and other locations to streamline and align processes. We work closely with the Corporate Trust Global Client Service team who have overall responsibility for the operational relationship with the client.

Role overview:

The Senior Associate, Client Services works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon. The one of primary responsibility is the management of a portfolio of loans in which BNY Mellon act as facility agent and/or security trustee. The Lead Analyst will quickly address and resolve problems, possess strong decision-making and organizational skills. 

Key Roles & Responsibilities

• Day to day oversight of the assigned portfolios to ensure high Client Experience Levels and support multiple, complex client accounts.
• Transaction Management: - Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio’s Performance, Monitoring of Service Level
• Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams
• Leads and participates in internal activities and initiatives designed to improve the client experience. Helps develop process improvements.
• Preparing and distributing notices to Client and each syndicate lender as required by the Credit Facility, including Reminders, Rollovers & Rate sets
• Calculating interest rates for each accrual period and distributing rate set notices
• Track and pay multiple lenders in a single interest period removing Lender of Record claims
• Billing and collecting principal, interest, and fee payments from Client. Distributing all funds collected to the syndicate lenders
• Collecting of financial statements and compliance requirements from Client as required by the Credit Facility, forwarding such information to each syndicate lender in accordance with the Credit Facility
• Processing lender assignments and maintaining the official lender register
• Full capability to support official Alternative Reference Rates in accordance with published conventions
• Employee Development: Key role in training of support team on Client and deal specific requirements 
• Develop strong working relationships with Front Office Relationship Managers
• Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution
• Resolves complex or non-routine client issues or inquires, as needed.
• Central point of contact for business development and assume client onboarding and/or risk management responsibilities

What we are looking for:

• Minimum 4 years of experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent)
• Strong Client Management Experience and Ability to review deal governing documents
• Experience in Loans (syndicated, bi-lateral, real estate) very desirable
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• To proactively monitor and manage the activities performed within our business partners outside of Ireland
• Effective interpersonal, oral and written communication skills
• Excellent analytical, organisational and time management skills with the ability to meet tight deadlines
• Problem solving skills, judgement, and experience to analyze information
• Proficiency in using Microsoft packages particularly Excel

Our offer:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.