Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Accenture
Data aktualizacji: 2024-07-09
Warszawa, mazowieckie
BPO/SSC, Analiza, Obsługa klienta
angielski, szwedzki
Praca hybrydowa
Data aktualizacji: 2024-07-09
REKRUTACJA ZDALNA

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Content Moderator (Junior Data Reviewer)

Content Moderator (Junior Data Reviewer)

with English and Swedish

with English and Swedish


Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. Content Moderators help create a safe and inclusive community by minimizing bad experiences online. They help create an environment free of intimidation and exclusion and often avert the spread of real-world harm. And above all, they contribute to the protection of those most vulnerable community members and groups.   

We are looking for candidates with familiarity and passion for the internet, internet platforms, and internet culture. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. 

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust andamp; Safety community, provides valuable skills to promote individual and collective well-being.  

What will you do? 

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels 
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community 
  • Participate in process improvement initiatives that improve quality and efficiency of work  
  • Participate in continuous training programs and workgroup discussions for optimal development in the role 
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe 

Basic Qualifications/Skills Needed 

  • Strong coping, emotional resilience, and stress-management skills 
  • Excellent comprehension, communication, English and Swedish skills 
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies  
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams 
  • Strong critical thinking and decision-making skills  
  • Deep familiarity and passion for the internet, internet platforms, and internet culture  
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported 
  • Ability to work well individually and as part of a team
  • Flexibility in meeting changing business needs in a fast-paced environment 
  • Commitment to quality, efficiency, and effectiveness 
  • Previous business process outsourcing, customer service, or content moderation experience is a plus 
  • Willingness to work on a rotating schedule across a 7-day work week - morning and evening shifts, depending on project needs
  • Willingness to work in a hybrid mode (50% from the office in Warsaw)
What we can offer:
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly office
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activities and outings
  • Access to MyBenefit platform
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.