Overview

Bring your ideas. Make history. 

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member for the role of Associate, Client Service Representative II to join our Corporate Trust EMEA Client Services team. This role is located in Wrocław, - hybrid model. 

This role is part of a team supporting onshore client service Mangers in Corporate Trust providing trustee and agency services to the capital Markets. With a focus on conventional debt and structured finance to teams based in the Milan.

In this role, you’ll make an impact in the following ways: 

• Responds to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated.
• Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
• Perform functional based activity which supports onshore servicing of the clients, such as receivables, ticklers, control reporting and project related activity.
• Investigates errors in client accounts and statements.
• Acts as the point of contact for the Italy Client Service Managers and is a point of escalation for issues and complex situations.
• Monitor receipt and disbursement of funds through to settlement.
• Handling Audit and Compliance Queries.
• Liaison with internal support areas such as Bond Operations, Custody Operations, Cash Operations, Asset.
• Perform onboarding and termination functions that ensure a strong control environment.
• Supervises the end-to-end deliverables and overall service quality.
• Works in close collaboration with internal teams, building relationships.
• Regular communication with external parties, including but not limited to, the portfolio manager, loan agents, trading counterparties, auditors, rating agencies

To be successful in this role, we’re seeking the following: 

• Strong PCskills (including Microsoft® Word,Excel, PowerPoint, etc.)
• Fluent spoken and writtenEnglishlanguage skills,
• Ability towithstandwork pressureand deliverwith speedand accuracy
• Adaptability (ability tomodify approach assituationschange,and to easily accept changesto own organization or job requirements)
• Analytical Skills (possess datainterpretation and basic Excelknowledge)
• Italian language is an advantage.
• Financial instruments knowledge (bonds, loans) is an additional asset. 

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.