Overview

Bring your ideas. Make history. 

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking a future team member for the role of Senior Analyst, Client Onboarding - Account and Market Activation to join our EMEA Global Client Activation team. This role is located in Wroclaw, Poland. 

Job title in contract: Associate, Client Onboarding/Transitions/Conversions/KYC II

You will have a direct impact on the client experience with service quality, timeliness and accuracy being key elements of the role. This role requires a direct contact with clients via email and phone. 

• Analyzing clients` documents in accordance with internal procedures
• Working directly with the front office and clients to authorize the delivered documents
• Generating and providing information to questions from internal and external clients
• Working autonomously with minimal supervision focusing on improvements
• Performing quality control tasks within the team at various level
• Managing the process: assigning daily tasks, maintaining the shared mailbox, handling escalations
• Demonstrate understanding and awareness of the urgency of client instructions and transactions
• Acting as back up for team leader, proactively supporting team members and clients
• Making sure all individual and team deadlines are met

To be successful in this role, we’re seeking the following: 

• Strong communication skills with the ability to prioritize work
• Fluent English spoken and written (B2/C1 level)
• High level of accuracy and attention to detail
• Analytical thinking and ability to understand complexities.
• Pro-active, goal orientated and driven to find solutions
• Experience in customer service is a plus
• Pro-active, goal orientated and driven to find solutions
• Responsible for own tasks and ready to work under little supervision 

Our offer:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme
• Parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.