Overview

Associate, Client Processing with German

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Associate, Client Processing with German to join our AS Client Processing team. This role is located in Wroclaw, Poland- HYBRID.

In this role, you will make an impact in the following ways: 

• Respond to client queries via telephone, email, written enquiry or web chat in an efficient and professional manner.
• Maintain data in the TA platforms/systems.
• Prepare/Check reporting to Clients and investors through the appropriate and dedicated TA platform.
• Dealing with escalations in the form of email queries which are received either from the client or internally to ensure they are acted upon in a timely manner.
• Answers inquiries and resolves problems or issues.
• Familiarising with team procedures as and when they come up for update.
• Contribute to the achievement of related teams’ objectives.
• Performs routine and non-routine client service and transactional support functions.
• Provides analytics and reporting services, working to improve and automate transaction processing systems.
• Processes account related transactions per scheduled events/client authenticated direction.
• Be accountable for your actions.
• Assesses needs and suggests/promotes alternative approaches to service models.
• Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to process high value transactions accurately and efficiently.
• Solves problems based on an understanding and knowledge of the intricacies of the system.
• Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
• Manages situations which may require adaptation of response or extensive research according to internal or external client response.

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 1-3 years of total work experience, in contact centre or client service preferred. 
• Experience in banking operations processing will be an asset.
• Superior oral and written communication skills.
• Good analytical, organizational and time management skills
• High level of accuracy and professionalism
• Must be detail oriented, organized, self-motivated and able to handle multiple priorities to meet deadlines.  
• Quick to develop new skills and a pro-active approach to learning and training.
• Fluent in written and spoken German is essential for this role.
• very good command of English required.

Our offer:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements.
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program.
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs.
• Pension scheme
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score. 
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.