Overview

Client Service - S4:

• Serves as the technical expert for complex transactions and processes on a daily basis and provides work direction for the team.
• Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures.
• Responds to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members.
• Researches and resolves complex operational or client issues.
• Assists in identifying trends in client issues and proposing solutions.
• Provides status updates on problem resolution and outstanding issues to other teams.
• Directs inquiries to the appropriate resources at BNY Mellon.
• Assists with process improvement by contributing ideas to improve team efficiency.
• Coordinates implementation of resulting process changes for the team.
• Provides guidance to less experienced staff.
• May serves as the team leader for a team of support staff
• Responsible for the quality and completion of own work.
• Helps develop and contributes to the achievement of team objectives.

Requirements:

• High school/secondary school or the equivalent combination of education and experience is required.
• Bachelors degree preferred.
• 3-5 years of total work experience preferred.
• Experience in financial services preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.