Overview

Bring your ideas. Make history. 

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

We’re seeking future Vice President, Investor Services Operations Manager I for our Global Transfer Agency Team in Poland, Wroclaw. HYBRID 

Transfer Agency Correspondence Team responds to written customer service inquiries, requests received with incomplete information or documentation and complaints.

In this role, you will make an impact in the following ways: 

• Manage the activities of a high volume, fast-paced Control/Reconciliation department
• Daily responsibilities include review and approval of Fund group settlement, ensure all deadlines are met and any variances are immediately resolved.
• Review daily DDA reconciliation and follow up on exception items, with a focus on eliminating liability.  Emphasis must be placed on reducing any aged exception items and avoiding any associated gain/loss.
• Mange and provide leadership to staff.  Plan, allocate and monitor workflow to ensure critical accountabilities are met.  Interview, hire and retain staff. Develop objectives and perform annual reviews for each staff member.  Provide feedback to staff members and address performance/discipline issues when necessary.
• Approve manual checks, wires, adjustment processing.  Approve processing related to incoming wires.  
• Interact with the client, systems groups, and multiple operations groups as well as Fund Accounting and Custodian.
• Responsible for meeting client expectations and improving client satisfaction
• Continually investigate, recommend and implement process improvements.
• Participate in and/or manage projects

To be successful in this role, we’re seeking the following: 

• Fluent in written and spoken English
• Stakeholder management
• Experience as a Deputy Team Leader (minimum 2 years)
• Experience in Transfer Agency Operations/Mutual Fund Control preferred

Our offer:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs
• Pension scheme
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’
• Forbes Blockchain 50 

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.