Accounts Receivable Collection Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Accounts Receivable Team Leader

Your role and responsibilities

You will be working in the finance team in the Services (BS) organization, in the largest center located in Krakow, helping to process accounts receivable transactions in a complete, accurate and timely manner. Reporting to the Accounts Receivable Team Leader you will provide key assistance to the business, ensuring accurate tracking and processing of transactions.

You will be mainly accountable for:

• Performing Collection and disputing activities on assigned portfolio
• Maintaining an effective overdue control and follow-up for all customer accounts that are late, overdue, potentially overdue, or written-off
• Following up on relevant queries and solving escalations in close cooperation with Business
• Resolving disputes and performing account reconciliations for customers
• Supporting Team Leader in area of collection and dispute management
• Performing necessary activities to ensure accurate and timely reporting
• Supporting internal business units via phone, email and workflows
• Collaborating with other teams in continuous improvement activities and initiatives focusing on delivering efficiency, transparency and standardization

Qualifications for the role

• You have minimum 2 years of experience in Finance combined with understanding of Accounts Receivable
• Previous experience in Finance Shared Services for a global company a strong plus
• Able to demonstrate basic to advanced understanding of financial accounting, reporting, planning, controlling, assurance, internal control along with treasury and investment
• Exposure to Accounting tools and ERPs, SAP is strong plus
• You are at ease communication in English
• Possess customer service orientation and attention to details
• Ability to work in teams, with deadlines and time pressure