Junior Collections Specialist
Junior Collections Specialist
with German (50/50 hybrid Warsaw / Rare hybrid Poland)
with German (50/50 hybrid Warsaw / Rare hybrid Poland)
THE WORK
- Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls
- Focus on cash collections, debt management, accounts reconciliation
- Achieve and exceed month end and quarter end Service Level Agreements (SLA) both Critical Performance Indicator (CPI) and Key Performance Indicators (KPI)
- Taking care of Credit refunds
- Sharing relevant electronic documents as per customers requests.
- Responsible for managing blocked orders
- Develop and maintain good relationships with the client and sales teams
- Ensure that client requests are managed within the clients system
- Responsible for investigating and resolving customer queries
- Works independently with some guidance in complex situations
- Complete daily and ad hoc reports
- Ensure compliance with clients collections policies and procedures
WHAT’S IN IT FOR YOU
- Develop strong negotiation and communication skills through regular interaction with clients in German-speaking regions.
- Gain valuable experience in financial analysis and forecasting cash flow, enhancing your understanding of financial operations and risk assessment.
- Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies.
HERE’S WHAT YOU’LL NEED
- Fluency in English and German (C1 level required)
- Strong communication and interpersonal skills essential for contacting clients email and phone in a B2B (Business-to-Business) setting
- MS Office Excel knowledge
- Strong attention to detail and analytical skills
- Effective time management and task prioritization skills
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
