Cyber Security Access Management Team Lead

Innovative and technological projects are our daily business. We provide customers with the highest quality guided by integrity, objectivity and investment in data, tools, technologies, products and services. We believe that with non-obvious combinations of skills, experience and technology, we can actively participate in shaping tomorrow.

We are looking for:

Cyber Security Access Management Team Lead

The NIS Cyber Security Access Management Team Lead’s key function is to perform, execute and monitor incoming workflows/assignments within the access management team. This will be conducted in conjunction with the Centre Manager, Stakeholders and analysts to ensure requests receive the highest quality customer service and meet the firms Service Level Agreements (SLAs) along with mentoring access management analyst.

Your future role:

• Review, assign and complete access management requests based on policies and procedures, 
• Report on key performance indicators as requested, 
• Develop and enhance processes based on the firm’s policies, procedures, and standards,
• Manage access management documentation for procedures and policies, 
• Perform request escalations and work with Centre Manager to ensure high levels of performance, 
• Work with Centre Manager to coordinate, monitor and provide service delivery functions in line with firm SLAs, 
• Champion “Service and Support” in projects,  
• Be accountable for the quality of service and performance associated with the access management team, 
• Help with defining the demand from growth within access management team,
• Participate in service review meetings that cover performance, service improvements, quality and processes,
• Make recommendations for Service Improvements, 
• Ensure procedures are followed to complete requests in a timely manner, 
• Work with internal and third party teams to ensure actions are taken and completed to protect and improve services, 
• Provide regular and accurate reporting when requested, 
• Effectively manage access management analysts including mentoring, training, target setting and performance assessment, 
• Be an ambassador for access management, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.

Apply if you have:

• Experience in Service Management professional,
• Strong understanding of multiple platforms: (Active DirectoryEntraID/Azure and/or Lotus Notes and/or SailPoint), 
• Previous experience as a Team Lead or demonstrable experience in leading virtual teams, 
• Experience of managing 3rd parties and 3rd party delivered services, 
• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, 
• Excellent leadership and people management skills,  
• Excellent written and verbal communication skills,  
• Excellent customer facing/customer service skills,  
• Ability to work under pressure and meet deadline; Able to manage sensitive and sometimes confidential information, 
• High degree of flexibility including shift and out of hours working, 
• Excellent organizational skills; Able to manage and priorities and tasks and time efficiently, 
• Able to demonstrate initiative and a proactive approach to daily tasks 
• Adhere to and support the firm’s IT standards, policies, and procedures, 
• Maintain and protect confidentiality regarding all aspects of information, 
• Adhere to firm Code of Conduct and Mission & Value statements,
• Desired Certifications: ITIL Foundations V3, CISSP, CCNA, CISA/CISM.

By joining us you gain:

• Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Wide medical and well-being program - a medical care package, coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,  
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process:

• CV verification, 
• HC screening call, 
• Online recruitment meeting with our managers/senior managers/directors.