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Process Innovation and Automation Manager

Kierownik/Manager

Pełny etat

Praca hybrydowa

angielski

Duża firma

Umowa o pracę

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #join the idea!

Process Innovation and Automation Manager

Process Innovation and Automation Manager

Location: Warszawa,
Nr ref: 103593

The purpose of the role:

 

The Process Innovation & Automation Manager supports the delivery of automation and innovation initiatives across Shared Services, contributing to operational efficiency and digital transformation. The role exists to identify automation opportunities, support solution design and deployment (leveraging RPA and Gen AI), and coordinate with stakeholders to ensure successful implementation.

Working under the guidance of the Process Innovation & Automation Lead, the Manager collaborates with process owners, operations teams, and IT to drive automation projects, promote user adoption, and build automation capabilities across the organization.

 

Success in this position requires market knowledge and experience, excellent analytical capabilities, a strategic mindset, and the ability to turn data into actionable recommendations and implement them.

 

 

 

What will you do – key responsibilities:

 

 

 

Automation Opportunity Identification & Assessment

 

  • Analyze business processes to identify automation potential and assess feasibility in collaboration with process owners and operations
  • Work closely with Service Delivery Directors and their teams to identify autmoation opportunities with the highest potential

 

 

Delivery & Project Coordination

 

  • Manage implementations with business operations
  • Play the role of the first to go person during the implementations of autmoation projects
  • Help in execution of automation projects, ensuring alignment with business needs and timely deliver

 

 

Stakeholder Engagement & Collaboration

 

  • Work closely with IT, developers, and business teams to translate functional requirements into automation solutions and ensure smooth implementation

 

 

Upskilling & User Enablement

 

  • Support training and awareness initiatives to build automation capabilities among end users, including citizen development and Gen AI literacy

 

 

Performance Monitoring & Continuous Improvement

 

  • Track and report on automation outcomes, including efficiency gains and user feedback
  • Contribute to solution refinement and scaling

Who are we looking for:

 

  • High standard of university degree
  • Hands-on experience with RPA tools (e.g., UiPath, Power Automate) and familiarity with Generative AI applications in business processes
  • Skilled in process mapping (e.g., Visio), low-code/no-code platforms, and identifying automation opportunities to drive efficiency
  • Data-driven mindset with KPI tracking experience; strong communicator able to translate between technical and business stakeholder
  • 5–6 years in process improvement, automation, or shared services operations, with a track record of high-quality execution and delivery across multiple initiatives
  • Experienced in engaging with WG2-level stakeholders, managing cross-functional projects, and coordinating parallel initiatives with strong organizational skills and keen attention to detail

 

Are you ready to join us? Build your success story at JTI. Apply now!

 

Next Steps:

 

 

 

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

 

 

 

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

PROCEDURE:
JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers.
If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS POLAND sp. z o.o.

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