Praca Center Performance Management Manager, Warszawa

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #join the idea!

Center Performance Management Manager

Center Performance Management Manager

Location: Warszawa,

Nr ref: 104817

Turn KPIs into priorities. Turn priorities into measurable improvement.

In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most.

What you’ll do

Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers)
Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives
Lead performance cadences and decision-oriented dialogues with Directors, Process Managers, and Team Leads
Identify efficiency opportunities with Service Delivery leadership and translate them into measurable initiatives
Run structured “watchlists” for off-track KPIs to monitor progress and evidence impact over time
Contribute (with GBS Performance Management and D&IT) to improving metric automation, data reliability, and Power BI products
Lead and deliver reporting/analytics projects end-to-end within the broader roadmap

What do you bring

Strong experience in Performance Management, Stakeholder Management, and Power BI
Hands-on capability in dashboards/scorecards, drill-down analysis, semantic models and DAX
Understanding of data ingestion/transformation (ETL/ELT) and the Microsoft Azure analytics ecosystem; Fabric/Lakehouse is a plus
A clear, action-oriented communication style and strong ownership (planning, prioritization, follow-through)

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

PROCEDURE:
JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers.
If you would like to review this procedure, it is available upon request.