Client Onboarding Solutions Manager

Job Description

Minimum compensation: starting from 15 000 PLN. The final offer will be determined based on the candidate's experience and competencies.

Who are we?

IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

What you’ll do

• Lead, develop and coordinate work across the team of specialists with diverse areas of expertise, including Alloy configuration experts, vendor relationship experts, and KYC SMEs
• Manage relationships with identity verification and onboarding solution providers, ensuring optimal service delivery and performance
• Act as primary point of contact for business owners, local stakeholders, and Head of Offices across IG's global markets
• Lead vendor onboarding and system configuration projects, including Alloy platform implementation
• Drive expansion of onboarding services with focus on automation and Straight-Through Processing (STP)
• Implement sophisticated measures for identifying process gaps and conducting in-depth performance analysis
• Improve client journey through application form amendments and process enhancements
• Raise and manage operational risk events related to onboarding processes
• Manage contracts related to legal, compliance, and vendor management requirements
• Ensure compliance with local regulatory requirements across all IG jurisdictions globally

What you’ll need for this role

• Proven people management experience, ideally leading senior specialists and individual contributors with diverse skill sets
• Background in KYC, client onboarding, or identity verification, with understanding of supporting infrastructure and tooling
• Familiarity with Alloy or similar onboarding/identity verification platforms
• Strong stakeholder management and communication skills
• Proactive problem-solver with a drive for automation, process improvement, and openness to AI-driven solutions

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

• Competitive salary
• Private medical cover for you and your family (Medicover)
• Multikafeteria system (you can choose multisport card, vouchers etc.)
• Life insurance (Generali)
• Comprehensive global and local onboarding process – to the company and to your role
• Unlimited access to LinkedIn Learning Platform
• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture  
• Option to participate and create ESG initiatives based on IG Brighter Future Fund  
• Online stretching sessions
• Online wellbeing weeks
• Online social events
• Annual parties - summer picnic and Christmas Party and other social events  
• Flexible working hours – depending on the role
• Flexible work arrangements – we work in hybrid working framework  
• Home office equipment reimbursement  
• 2 additional days off a year for voluntary work  
• 1 additional day off to celebrate your Birthday 😊 

Learn more about the Perks here!

Join us for this exciting journey. Apply now! ​