Pracodawca zakończył rekrutację na to ogłoszenie
Specific duties:
• Directly responsible for managing Client Service Operation teams therefore require strong staff management and client servicing skills
• Responsible for all aspects related to planning, coordinating and monitoring tasks allocation within the team and other projects
• Assume responsibility for all operational tasks
• Ensure sufficiently trained staff is available to service the client/s and deliver quality service
• Assume responsibility for the implementation of new projects, improvements
• Lead Service Reviews and ad hoc client/donor site meetings.
• Act as focal point for contacts and meetings with other departments and external contacts.
• Develop and communicate a clear picture of team goals and approaches to business, based on a clear understanding of client requirements.
• Ensure senior managers are adequately updated on a regular basis regarding all aspects of your work, highlighting all potential risks with possible solutions in a timely manner.
• Take responsibility of team’s deliverables, accuracy and timeliness in your daily work
Qualification:
• Understanding of the asset management industry / Finance environment.
• Numeracy / Analytical skills
• Very good communication and writing skills
• Project management education or experience would be desirable
• Understand the importance of effective communications to clients.
• Past client service experience would be advantageous.
• Ability of working to tight deadlines confirmed by previous experience
• Must be self-motivated and adaptable
• Ability to work under pressure and to tight deadlines
• Have an enquiring mind and a willingness to investigate and solve problems
• Methodical and organized
• Team player
• Ability to work on own initiative
• Very good management skills
• Fluent English
• Ability to delegate work to junior staff
• Have a thorough understanding of basic accounting principles
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