Strefa Klienta
Our client is a leading global paints and coatings company, supplying market-leading brands and products to industries and consumers around the world. Their paints activities are focused on the Buildings and Infrastructure end-user segment, while their coatings protect, colour and enhance everything from ships, cars, aircraft and architectural components to consumer goods (mobile devices, appliances, beverage cans, furniture), wind turbines and oil and gas facilities. Currently they are opening their fifth Centre in Warsaw and we are looking for professionals who are interested to grow their new Department with them
What's on Offer
- Permanent employment contract
- Friendly atmosphere
- Modern and colorful office
- Flexible working hours
- Private medical care
- Sport card
- Educational sponsorship
Job Description
- Responding to first-line questions and cases submitted via telephone or e-mail and registering and controlling client cases in the case management system
- Responding to basic and moderately complex inquiries about policies and procedures
- Trouble-shootting, researching and resolving issues and providing customers from the Netherlands with information or advice
- Using process knowledge to show customers how to retrieve information through the various channels
- Identify returning questions and/or opportunities for improvement on work processes
The Successful Applicant
- Experience in the HR area will be an asset
- Very good English and Dutch
- Strong customer focus and problem solving skills
- Strong interpersonal communication skills and confidence to effectively work with all levels of the organisation
- Ability to interpret and apply HR policies and procedures
- Ability to work in an international and multicultural environment
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