Job description:
This job sits within the Deal Management Journey forming a critical part of the Customer Fulfilment Cycle. Customer Operationa Specialist - Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle. The COS Deal Management owns pricing and the contract set up, amendment and management process.
- Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
- Execute contract legal and fiscal requirements, working with local legal focal point
- Own contract documentation archiving and termination of customer contracts
- Support preparing for tender bids
- Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs,
- Provide “One Team” support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes
- Act as resolution owner of Customer complaints.
- Maintain Sales Hierarchy, contract registers and banding adherence
- Set up and amend Customer master data
- Act as Resolution Owner for Master Data Disputes.
- Maintain master data integrity.
Requirements:
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Very good German (B2 / C1) and good English (B2)
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excellent communication skills
strong analytical skills and attention to details -
strong customer focus
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ability to deal with multiple tasks and work in a dynamic environment
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ability to cooperate efficiently in a team
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good working knowledge of MS Office tools and Outlook
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experience in using one of major ERP systems (e.g. SUN) will be an advantage
Number of Vacancies: 1
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
