Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
Responsible for performing Debt Collection activities for Shell Nederland Verkoopmaatschappij B.V.under Finance Operations Krakow, Poland with Dutch language requirements.
Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
Responsible for managing release of credit blocked orders
Maintain good working relationships with Sales, OTC, CSC, Credit Business Centre and with relevant FO business partners.
Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
Handle customer queries as well as that of the Customer Service Center
Coordinate with Sales for account reviews on assigned portfolios
Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
Contribute ideas on process enhancements/improvement
Has good communication skills in Dutch and maximizes this to deliver above average performance in Debt Collections
This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximising commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the OTC , Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.
Requirements:
Experience in Debt Collection
Very good level of English (B2)
Excellent level of Dutch (C1)
High level of communication skills
Customer focus
Ability to communicate effectively with business partners
Organizational skills and ability to deal with competing priorities
Analytical skills and attention to details
Good working knowledge of MS Office tools
Knowledge of SAP and H3 would be an advantage
Number of Vacancies: 1
Benefits of working at Shell:Shell is an Equal Opportunity Employer
Utwórz powiadomienie, a informacje o nowych ofertach pracy spełniających Twoje kryteria otrzymasz mailowo.
Dziękujemy za utworzenie powiadomienia. Nowe oferty pracy spełniające ustawione przez Ciebie kryteria będą przesyłane na Twój adres e-mail.
Zamknij okno, aby wrócić do poprzedniej strony.