What do you need to start?
- Minimum 4 years of experience in the P2P or similar area
- At least B2 level of English, B2 level of German
- Ability to analyze end to end processes
- Strong interpersonal skills and proactive approach
- Ability to work under time pressure, flexibility and ability to adapt to changing schedule of tasksfVery good customer service skills and client-focused attitude
- Multitasking, ability to organize own and team’s work according to procedures
- Experience in managing internal projects/processes within the delivery team and conducted together with Client
- Experience of work in a multicultural environment, work both as a team member / independently
- Very good knowledge of MS Office (especially Outlook and Excel)
What duties will help you grow?
- Efficient managing and monitoring of work done by the team members to deliver high quality of services
- Monitoring of SLA/KPI results and handling Client queries
- Providing statuses and metrics reporting to the Client
- Conducting internal projects and manage processes within P2P independently
- Working closely with the Client and maintain good working relationship; Building positive and friendly atmosphere within the team
What have we prepared for you?
Personal and professional development:
• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
• We don't have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
• Private medical care, which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.