Service Delivery Manager – Digital Marketing

Deloitte Digital is seeking a Service Delivery Manager for its growing digital marketing team.

Location: Warsaw, Łódź or remote work

We're looking for candidates: 

• willing to develop their career in coordinating and leading service delivery in digital business.
• with min. 3 years of relevant professional experience that might be an advantage in digital services (e.g. PMO, customer service) 
• love bringing order to chaos
• naturally looking for improvements
• able to work in a fast-paced, challenging environment 
• fluent in English 
• with digital literacy and interest of modern technologies 
• with great communication skills and cooperative, open-minded attitude - we are a world-wide company with teams located all over the world 
• who are flexible, with creative and inquisitive mind, team players with a "can do" mindset and eager to learn 
• based in Warsaw/Łódź/willing to relocate/able to visit the office on regular basis after the lockdown

Nice to have: 

• other languages than Polish and English (e.g. German, French)
• service delivery certifications (e.g. ITIL)
• project management certifications (e.g. PSM, PMI) 
• experience with marketing automation / CMS solutions.

As a Service Delivery Manager – Digital Marketing, you can expect to be both technically and creatively challenged.

• Deliver various digital marketing services (e.g. digital marketing campaigns execution on multiple markets, development of digital assets on scale) for top international and Polish clients,
• Act as the primary service representative and client point of contact. Manage and grow client relationships (Develop “Trusted Advisor” status).
• Liaise between stakeholders, brands, business and IT teams to ensure transparent communication and efficient cooperation.
• Setup of the service delivery (e.g. team mobilization, defining the processes, setup of the reports, etc.).
• Facilitate work of various teams to successfully deliver high quality service. Maintain staffing to achieve service requirements including managing personnel access requests and coordination with Deloitte and client teams
• Responsible for overall adherence and attainment of all defined Service Level Agreements (SLAs).
• Identify and recommend operational improvements to the client. Improve quality standards and procedures, looking for a new ways/approaches of projects delivery.
• Capture, communicate, and escalate issues. Responsible for compliance with all Deloitte firm engagement management requirements.
• Support scoping and business analysis to identify service delivery challenges and points of improvements.
• Demonstrate ability to manage and motivate multiple project teams in multiple geo-locations
• Involve in risk management, service delivery planning, tracking & reporting activities - according to best practices and service methodology.

This position provides opportunity to collaborate with sales team when working on new opportunities. You will have a chance to participate in development and delivery of RFP materials and execution of sales/pursuit meetings.

• A competitive salary, plus benefits such as: medical insurance, sports card, participation in various employees sport teams and activities
• A successful, worthwhile, challenging place to work. Deloitte has access to amazing opportunities in CE Europe and worldwide. Deloitte Digital is already 4000 people strong, with studios on 5 continents
• Coaching program (you'll have a coach who will help you to reach your goals, develop yourself and guide you in your professional challenges)
• An incredibly friendly, entrepreneurial culture – we believe that great results can be achieved only with great people, in supportive atmosphere, where everyone is a part of a team and gets full support from all teammates.
• Opportunity to work in an international environment and with world-leading digital marketing technologies (e.g. Salesforce Marketing Cloud).

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

Deloitte Digital is a team of consultants who are distinguished by marketing competences, industry knowledge and experience in strategic and technological consulting. The unique combination of these elements means that we are able to help our clients achieve their ambitions and goals. #Imagine #Deliver #RunTheFuture