Strefa Klienta
Cash Collection and Dispute Associate
with German
Liaise with other support teams, or product teams
•Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
•Share information required for the team to be successful
•Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
•Share information required for the team to be successful
Overall
•Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
•Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
•Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
•Develops and maintains knowledge of customer and customer specific business environment
•Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
•Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
•Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
•Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
•Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
•Develops and maintains knowledge of customer and customer specific business environment
•Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
•Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
Provide functional and/or technical support
•Receive and log internal and/or external customer problem/request/issue and ensure proper documentation
•Perform customer request/problem identification and follow defined procedures to resolve correctly
•Develop and maintain knowledge of customer and customer-specific business environment
•Develop and maintain an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
•Receive and log internal and/or external customer problem/request/issue and ensure proper documentation
•Perform customer request/problem identification and follow defined procedures to resolve correctly
•Develop and maintain knowledge of customer and customer-specific business environment
•Develop and maintain an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
What do we expect
Very good English and German min. B2 C1
Microsoft Office package knowledge Excel, Word, PowerPoint
Preferably experience in customer service
Experience in working with SAP would be an asset
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