Trwa ładowanie. Prosimy o chwilę cierpliwości.
Accenture
Data aktualizacji: 2021-10-06
Warszawa, mazowieckie
Księgowość, BPO/SSC
angielski, niemiecki
Data aktualizacji: 2021-10-06 Aplikuj
REKRUTACJA ZDALNA

Cash Collection and Dispute Associate

with German

Liaise with other support teams, or product teams 
•Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
•Share information required for the team to be successful
 
 
 
Overall
•Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
•Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
•Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
•Develops and maintains knowledge of customer and customer specific business environment
•Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
•Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
 
 
 
 
Provide functional and/or technical support
•Receive and log internal and/or external customer problem/request/issue and ensure proper documentation
•Perform customer request/problem identification and follow defined procedures to resolve correctly
•Develop and maintain knowledge of customer and customer-specific business environment
•Develop and maintain an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
 

What do we expect

Very good English and German min. B2 C1

Microsoft Office package knowledge Excel, Word, PowerPoint

Preferably experience in customer service

Experience in working with SAP would be an asset

ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.