Why this role is important to us:

From technology and product innovation to corporate responsibility and community development, we’re making our mark on the financial services industry. We’re a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have – on our clients, our communities and each other.
We’re committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street

What you will be responsible for:

• To support State Street’s 24/7 Security Administration Services Help Desk.
• Provide internal Help Desk support for our global employee and client base.
• Field incoming calls from global employees and clients regarding application ID access and password support.
• Document and report on status of pending inquiries regarding system access issues.
• Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.
• Handles approximately 80 to 120 calls per day maintaining average handle times between 3 and 5 minutes.
• The ability to maintain confidential information with sensitivity and professionalism is critical.
• The ability to self-manage by using internal helpdesk SOP knowledge base.
• The ability to adapt to updates in procedures and processes.

Customer Service Skills:

• Field incoming English calls globally from over 29 different countries
• The ability to adapt to various accents and language cadences spoken in the English language
• Field incoming calls from either France, Germany, or Italy (at least 1)
• Preferably, the ability to switch between English and French, German, or Italian (at least 1) throughout the work day.

What we value:

These skills will help you succeed in this role:

• Associates or Bachelor’s Degree in an applicable field
• Minimum 3 year experience in a customer service or IT support environment
• Fluency in English language and preferably at least one of the following – French, German, or Italian
• Excellent communications skills, both verbal and written, to various situations and audiences
• Professional maturity, enthusiasm, flexibility and proactive approach
• Ability to operate in a multi-cultural environment

We offer:

• Permanent contract from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• Gold medical package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers