Strefa Klienta
Senior Data Operations Analyst
At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.
Come join us in delivering better outcomes for our clients around the world!
The Senior Data Operations Analyst (Sr DOA) provides support for FTS operations teams by proactively monitoring and resolving issues within the Data Integration Enterprise Service Bus (ESB). The Sr DOA ensures the crucial FTS data is available and accurate as it flows into the ESB for storage and then flows onto the consuming systems (i.e. simcorp dimension , Charles River, PMA). The DOA will log and resolve any complicated or escalated data, functionality, and/or system issues reported, track issues for further trend analysis. The Sr DOA will focus on identifying root cause and providing proposed resolutions and recommendations to improve process. The Sr DOA will partner with the FTS System Support team/FTT team to resolve more complex data related issues as well as provide data related reporting to the Data Governance teams. The Sr DOA will provide training and mentoring to DOA within the team. The Sr DOA will be responsible for integrating new processes and data into the Data Operations processes and workflow.
Working with us, you will be responsible for:
- Monitor the FTS dashboard for the Data Integration layer, ensure data feeds are meeting SLA's ensuring complete and timeous delivery of data.
- Ensure resolution of all data processing exceptions.
- Ensure that errors are properly communicated to the appropriate operational groups from the workflow monitor.
- Track and identify trends for review with operation groups to identify root cause, propose resolution, provide recommendations, conduct system test to validate the fixes prior to implementing changes.
- Partner with technical groups to monitor, troubleshoot and resolve errors from any system interfaces to the investment management systems.
- Track and resolve production issues with FTT/Sys Support Teams.
- Act as initial point of contact for production queries, responding to business, or escalating queries to FTT/Support teams.
- Analyze the production issues impact and proactively notify the downstream systems and FTT.
- Research, analyze and solve problems related to ESB data and any data services.
- Maintain control procedures and perform data integrity audits as necessary in order to ensure the accuracy and integrity of data.
- Track, identify trends, and engage the appropriate supports and vendors to resolve issues.
We are looking for candidates who:
- Bachelor’s degree
- 5-6 years of experience in Investment Management and Operations
- Solid understanding of financial markets, standard asset classes, and various security types
- Experience with relational databases and administration of system
- FTS Systems Experience
- Enterprise Service Bus capabilities
- Experience with system automation, system development, workflow design analysis, and data analysis
- Experience with business intelligence software and reporting tools
- Experience in a global team
- Strong written, verbal, and interpersonal communication skills
- Strong analytical skills and attention to detail
- Ability to work in high pressure, fast pace, short notice, and adjust the priority of the assignments
- Highly motivated, independent, and dedicated
- Proficiency in business intelligence tools (SAP Business Objects, IBMS Cognos) desired
- Ability to resolve simple and moderate issues quickly and accurately
We guarantee:
- Possibility to develop your career in a global environment
- Attractive location in the center of Poznań (New Market)
- Private Healthcare and Life Insurance
- Office gym
- MultiSport Program or MultiSport Cafeteria
- Investment Programs
- Learning resources (LinkedIn Learning, online and in-person trainings)
- Recommendation program (Employee Referral Network)
- Friendly and supportive working environment
- Participation in international projects
- Possibility to lead or support charity events
- Onsite kindergarten and creche
- Onsite canteen, discounted prices
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