Overview

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Intermediate Representative, Client Processing to join our Financial Control team. This role is located in Wroclaw, Poland- HYBRID. 

Department/Team overview                                                                            

Transfer Agency Correspondence Team responds to written customer service inquiries, requests received with incomplete information or documentation and complaints.

In this role, you’ll make an impact in the following ways: 

• Responds to customer inquiries, items received not in good order, and complaints received via e-mail, incoming mail, fax and any other venue. 
• Excellent written skills and ability to correspond in writing in a professional and diplomatic manner. 
• Ensures compliance with applicable federal regulations, association guidelines and consumer regulations. 
• Protects the privacy of the customer in maintaining customer confidentiality. 
• Assists with developing and maintaining policies and procedures to ensure compliance and to monitor risk. 
• Able to serve as a key contributor to the overall team. 
• Ability to solve practical problems utilizing available resources and common sense approach.
• Ability to independently create responses where limited standardization exists
• Supports and embrace company values.

To be successful in this role, we’re seeking the following: 

• 1-2 years of customer service experience required, preferably in a financial industry.   
• Ability to interpret a variety of instructions furnished in written or oral form. 
• Must be detail oriented, organized, self-motivated and able to handle multiple priorities.   
• Computer skills, including Microsoft Word, Excel, and Outlook 
• Ability to work in a fast-paced business environment and process at a high level of accuracy. 
• Must have excellent verbal skills and be able to handle oneself in a professional manner under stressful circumstances.
• Fluent in written and spoken English is essential for this role.

Our offer:

• Full time contract of employment
• City Centre locations close to main railway station and flexible working arrangements.
• Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program.
• Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs.
• Pension scheme
• On-site childcare and a parental buddy programme
• Exciting opportunities for career and global mobility
• Diverse and inclusive environment
• Employee Referral Program
• Recognition programmes
• A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs)

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score. 
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’
• Forbes Blockchain 50 

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.