Strefa Klienta
OTC Team Lead
OTC Team Lead
with English + German nice to have (hybrid from Gdańsk)
with English + German nice to have (hybrid from Gdańsk)
What will you do:
- Ensuring organizational effectiveness and sustainability by providing leadership and motivation to ensure smooth and efficient Order to Cash processes for both the business and customers.
- Overseeing and managing the delivery of end processes within agreed Key Performance Indicators and Service Level Agreements.
- Enhancing O2C processes across different business units and streamlining operations wherever possible through the use of automation or innovative methods. Specifically focusing on various O2C processes including Collections, Order Management, and Dispute Management.
- Contributing to the development and implementation of organizational strategies, client policies, and best business practices to support the overall growth and success of the organization.
What do we expect:
- Strong knowledge of O2C processes, with a particular emphasis on Collections Management.
- A university degree in Business Administration or Economics.
- Several years of professional experience in Customer Service.
- Previous leadership experience.
- Proficiency in SAP.
- Excellent oral and written communication skills.
- Proficiency in both English languages (C1 lvl). (German language would be advantageous)
- Experience in the Captive BPO SSO market would be advantageous.
- Proficiency in MS Office.
What can we offer:
- Ability to work in hybrid mode (50% of time from office in Gdańsk, 50% remotely)
- Benefits such as Multisport card, private medical care in Luxmed, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
- Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
What we can offer:
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
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