Overview

Bring your ideas. Make history. 

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. 

Department/Team overview    

With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients. We`re building the team in Wroclaw, so we have number of open roles – join us today!

We’re seeking a future team member for the role of Associate, Client Service Representative I to join our Corporate Trust team. This role is located in Wrocław (Hybrid module).

In this role, you’ll make an impact in the following ways: 

• Performs functional based activity, acting independently across a pool of clients in daily administrative duties including client billing and internal control activities. 
• Preparing and approving invoices, including any underlying calculations where required.
• Works with the UK Client Service Mangers to ensure the billing and receivables functions are completed in timely manner. 
• Performs billing onboarding and termination functions that ensure a strong control environment.
• Management of client portfolio – collaboration with internal and external teams on billing and receivables process. 
• Manages daily workflow, ensuring assigned tasks are actioned and track to closure.
• Escalation of issues in timely manner to the appropriate team, in accordance with documented procedures.
• Independently works with clients to meet deliverables and address any client queries.
• Actively contribute to process improvement thorough sharing of ideas and solutions to improve team efficiency and client experience.
• Serves as the technical expert for processes and associated systems.
• Ensures that all processes are in accordance with the Firm and Corporate Trust policies and preferred practices.

To be successful in this role, we’re seeking the following: 

• Excellent opportunities for training, growth and professional development
• Previous experience in Financial Services would be a strong asset
• Fluent spoken and written English language skills
• Experience in written client communication 
• Flexibility and ability to multi-task
• Mathematical aptitude and problem-solving skills
• Detail oriented, strong organizational skills, and high degree of accuracy

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion 
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score 
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.