Finance Systems Support Analyst

So, who are we?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your team

Finance Systems team is responsible for maintenance, support and implementation of system changes. We serve as the primary technical partner for IG Operations teams. We work closely with our internal IT departments and externally with our vendors.

What you'll do

• Ensure smooth running of the finance systems software products included in this role
• Be a main point of contact for the Operations teams and be responsible for maintaining, supporting and developing the systems and processes required to meet their internal and external reporting requirements
• Be the ‘go to’ contact point for issues arising from the system processes for daily operations, including some out of hours incident management and support
• Work closely with the Finance Systems and IT teams and our vendors to ensure that the data inputs to the system are delivered successfully and meet the required data quality standards.  This includes understanding and considering system and process interdependencies
• System testing of all changes to finance software products, including arranging for key staff to test their areas of the software before going live
• Manage selected BAU operational deliverables in the full project life cycle (requirement capture, solution design and incorporation into strategy, to final roll out and user sign off)
• Documenting all finance systems processes and procedures supported
• Provide training and support for finance system users
• Maintain external relations with 3rd party Finance Systems support providers and advise on upgrades and improvement options

What you'll need for this role

• Experience of working with a global customer/user base
• Experience of working between Finance and IT departments and understanding the different objectives each work to meet
• Experience of supporting Finance Systems on-prem and cloud applications
• Working with normalised data models and ETL from multiple source systems
• SNOW, JIRA or other ITSM tools
• T-SQL, SSRS
• Experience with AutoRek, iRecs, FiS Integrity tools is an asset
• Attention to detail; taking full ownership of assigned responsibilities; strong team ethos
• Analytical and systematic approach to problem solving
• Ability to work unsupervised, showing initiative in identifying problems and posing solutions
• Ability to understand business users requirements and apply these to define systems solutions
• Excellent communication skills, both written and verbal

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

• Hybrid working
• Home office equipment reimbursement  
• Annual financial bonus
• Private medical cover for you and your family/partner (Medicover)
• Multikafeteria system (you can choose a multisport card, vouchers, etc.)
• Life insurance (Generali)
• Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture  
• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
• Well-being events as well as Employee Assistance Programme
• Summer picnic, New Year party and other social events  
• 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work 😊

Learn more about the Perks here!

Join us for this exciting journey. Apply now!