OTC Analyst
OTC Analyst
with English and French
with English and French
THE WORK:
- Responsible for timely cash collection for the assigned portfolio of clients (calls, emails, dunning letters, etc.);
- Forecasting (cash, risks, opportunities, past due level);
- Building long term relationship with regional Sales, Finance and Customer Service departments;
- Reporting collection activities and presenting progress of debt collection;
- Helping in resolution of disputes;
- Supporting other team members with knowledge;
- SPOC role for assigned portfolio;
Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
- Fluent French min C1.
- Very good English min B2.
- Excellent communication and interpersonal skills (written and oral);
- MS Office (Excel) skills;
- 1 year experience in Customer Service, phone contact with customers, complaints solving, and cash collecting;
- Experience with Controller or other automated collections tool;
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
