Customer Service Specialist with Greek | Enterprise Managed Services

Your future role:

• Provide support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments,
• Facilitate offline contract execution between HCP/HCO and internal signatories,
• Review contracts redline requests and escalate to Legal when needed,
• Follow up with business owners or HCP/HCO on outstanding contracts,
• Manage contract amendments by coordinating with stakeholders,
• Handle complex scenarios related to activities, contracts, travel, or payments,
• Facilitate HCP travel requests and communicate arrangements,
• Support post-engagement tasks, including invoice reconciliation and expense recordation. 

Apply if you have:

• 3+ years of experience in healthcare provider engagements,
• Proficiency in English allowing for fluent communication both verbal and written,
• Proficiency in Greek, allowing for fluent communication both verbal and written,
• Knowledge of HCP engagement compliance and regulatory requirements, including authorizations,
• Ability to analyze and resolve HCP/HCO engagement issues using research and process steps,
• Excellent professional communication skills, and strong customer service skills with ability to deliver high-quality support,
• Experience with contract templates and handling redline requests,
• Proficiency in Excel, HCP engagement software, and CRM systems,
• Ability to work independently and collaboratively, as well as to thrive in a dynamic, fast-paced environment,
• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation).

By joining us you gain:

• Work flexibility - hybrid working model (2 days on-site, 3 days remote), flexible start of the day, workation, sabbatical leave,    
• Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,    
• Wide medical and well-being program - a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,  
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,    
• 3 paid hours for volunteering per month,      
• Additional paid Birthday Day off,    
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.    

Recruitment process:    

• Submit your resume,
• Have a short phone conversation with our Recruiter,
• Language level verification,
• Let's get to know each other better during two rounds of interviews. 

If you are interested in this position, please send us your CV in English.