Opis stanowiska:

• to provide 2^nd line technical support queries professionally and efficiently, maintaining a high degree of customer service,
• to manage and resolve/fulfil in a timely manner all Incidents and Service Requests following agreed standards and procedures,
• escalating issues to 3^rd Line support teams where necessary,
• providing support to 1^st Line team members to help improve knowledge and service,
• ensuring all Knowledge Base documentation is accurate, useful and up to date,
• to work effectively and productively with 1^st and 3^rd line resolver groups,
• management of tickets raised with 3^rd party vendors or resolver group,
• to document all calls on the call logging system (ITSM).

Wymagania:

• excellent Customer Service skills with the desire to exceed customer expectations,
• to be able to work as part of a team,
• strong knowledge of Microsoft based operating system with emphasis on Windows 7, 8, 10, and MS Server 2003/2008 R2/2012 R2/2016,
• experience supporting IP networks (LAN, WAN, VPN),
• knowledge of Microsoft Networking Services (DNS, DHCP),
• knowledge of Virtualization (HyperV, VMWare ESX(i)),
• experience of support and admin of Active Directory,
• experience in troubleshooting of MS Office (2010, 2013, 2016, O365),
• good understanding of PC hardware and software set-up
• excellent written and spoken English.

Desired skills:

• knowledge of IP phone system (MITEL), MiCollab,
• experience of backup technologies (Evault, Veeam, Backup Exec),
• knowledge of messaging system (Lync, Message Labs, Webex),
• knowledge of MS Exchange 2007/2010/2013/Office 365,
• experience of application packaging (MS SCCM),
• experience of antivirus software (MS SXEP).

Qualifications (desired):

• Microsoft Certified Technology Specialist or Microsoft certified Solutions Associate certification in Windows Server,
• ITIL v3 Foundations.

Oferta obejmuje:

• ground floor opportunity to join a fast-growing company,
• full-time salary negotiable based on experience,
• health insurance and gym membership,
• sharp, motivated co-workers in a results-driven international environment,