Strefa Klienta
For our Client - global leader in the automotive industry, we are looking for candidates for the position of
German Customer Service Representative - Order Coordination
German Customer Service Representative - Order Coordination
Work place: Kraków
Ref. no 190587/5482
Responsibilities:
- records and processes orders and/or inquiries received by mail, telephone, and EDI,
- provides pricing, availability, and schedule information within established guidelines,
- suggests additional and/or alternative products or services to meet customer needs,
- checks credit limitation and confirms orders,
- researches and obtains a resolution of a variety of highly complex customer complaints and issues,
- serves as a communication link between customers and the rest of the organization to assure responsiveness,
- tracks order activity and alert appropriate staff of any potential delivery problems. Expedites the delivery of selected orders
- provides guidance and assistance to new or less experienced staff,
- may conduct training for entry-level representatives.
Requirements:
- at least 1 or 3 years of experience in Customer Service related environments,
- german & English on strong B2 level at least,
- good working knowledge of MS Excel,
- sales/marketing background is a plus,
- SAP is very nice to have,
- strong Customer-Centric attitude,
- governing the balance between customer experience and lean processes,
- professional grounding combined with superior people skills.
The offer:
- permanent contract in an international, global employer,
- an independent position in a non-corporate atmosphere,
- holiday & annual bonusses,
- lunch card,
- privare medical care & Multisport card,
- life insurance.
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