Strefa Klienta
For our Client, a new international company located in Katowice, we are looking for Candidates who speak in the Finnish language. This is a great job opportunity for those who are not afraid of challenges and want to start a professional career in a multicultural environment.
Service Desk Analyst with Finnish
Service Desk Analyst with Finnish
Work place: Katowice
Ref. no 190348/5515
Responsibilities:
- first point of contact for all IT related matters and accountable for the delivery of results,
- receiving and managing tickets received via Phone, Email, and other web-forms,
- provide timely and accurate support for end-user devices and follow up the status of current queries and problems,
- priority management based on impact and urgency,
- escalate and coordinate unresolved tickets with teams located globally,
- maintaining good relations and high-level customer service in compliance with the company’s principles,
- keep the documentation a database updated.
Requirements:
- very good knowledge of Finnish and English,
- experience in customer service area would be an asset,
- excellent communication and organizational skills.
The offer:
- interesting career path within international environment,
- attractive salary and benefits package,
- technical trainings and certifications,
- possibility of development.
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