Incident Coordinator (Senior)

Your scope of duties

• Activating and managing the incident response process from initiation through formal closure.
• Establishing incident severity, priority, scope, response model and escalation path.
• Forming the response team and assigning clear ownership of individual actions.
• Developing the response plan, defining priorities and establishing decision points and checkpoints.
• Coordinating the work of Incident Response, SOC, IT, Cloud, Network, Application, Legal, Privacy, Risk, Communications and business teams.
• Maintaining an accurate overview of the situation, including confirmed facts, open questions, risks, decisions and next steps.
• Leading regular status calls and providing clear updates to senior management and other stakeholders.
• Ensuring that containment, eradication and recovery activities are performed in a controlled and coordinated manner.
• Coordinating decisions concerning system isolation, service restrictions, credential resets, system restoration, customer communications and external support.
• Leading post-incident reviews, lessons-learned sessions and root cause analysis activities.
• Improving incident response procedures, RACI models, severity definitions, communication templates and crisis exercises.
• Leading tabletop exercises and major incident simulations.

Our requirements

• Experience in coordinating cybersecurity incidents, IT crises, major incidents or security operations.
• Strong understanding of the Incident Response lifecycle, escalation processes and crisis management.
• Ability to make sound decisions based on incomplete, changing and sometimes conflicting information.
• Strong prioritisation, organisational and time management skills, including the ability to work effectively under pressure.
• Ability to clearly communicate complex technical situations to executives and non-technical stakeholders.
• Experience in preparing management reports, incident briefings and audit documentation.
• Experience in working with Legal, Privacy, Compliance, Risk, Communications teams and external providers.
• Strong English communication skills.
• Additional language skills will be an advantage.

What we offer

• Professional and financial support in obtaining recognised qualifications and certificates.
• EY Badges – global certification of your competencies and the opportunity to earn an MBA from the prestigious Hult International School of Business.
• Career Counselor – professional, one-to-one guidance on career building and development.
• Psycho-educational platform – a package of free consultations with specialists in the broad field of mental health and personal development, as well as access to educational activities.
• Benefit programme offering private healthcare with additional preventive examinations, life insurance, tickets, team sports, a language-learning platform, sports cards and much more, available online and offline.

Recruitment stages

1. Apply. If this is your first time applying, create a profile and upload your CV.
2. Let’s talk. You will meet our Talent Acquisition experts and members of your future team.