STREFA KANDYDATA

ZALOGUJ SIĘ
Nie masz jeszcze konta?
ZAREJESTRUJ SIĘ

STREFA PRACODAWCY

przejdź do strefy pracodawcy
Aplikuj
wróć do listy ofert
Aplikuj
logo

Product Expert Manager - BTS Global Consumer Care Solutions

Kierownik/Manager

Praca hybrydowa

angielski

Duża firma

Specjalizacje oferty
ITZarządzanie projektamiZarządzanie produktem (IT)

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #join the idea!

Product Expert Manager - BTS Global Consumer Care Solutions

Product Expert Manager - BTS Global Consumer Care Solutions

Location: Warszawa,
Nr ref: 100648

Purpose:

The Product Expert Manager - BTS Global Consumer Care Solutions  is a strategic position sitting in HQ, responsible for supporting the global Consumer Care Digital Platform’s evolution and rollouts of technology capabilities. The role is in JTI’s Digital & IT, Global Consumer Care Solutions team, which serves the Marketing & Sales Global Consumer Care function by owning and delivering the Consumer Care Platform used by JTI Markets to provide support for Reduced Risk Products brands.

The Product Expert Manager is the D&IT product manager, deployment plan owner, governance, and rollout efforts coordinator for technology capabilities related to Consumer Care capabilities. The role liaises with several JTI teams, such as D&IT, Marketing & Sales, and Markets, and is responsible for delivering digital solutions in line with D&IT guidelines and the business’s strategic roadmap. They are the single point of contact and are responsible for coordinating the efforts of all D&IT teams involved, such as development teams, enterprise architecture, data, IT security, network, and communications etc.

Main areas of responsibility

Product Management

  • Define and manage the GCC platform's roadmap, requirements, and features backlog, prioritizing feature development in close collaboration with the GCC Business Owners
  • Drive Agile delivery ceremonies, requirement collection, and solutions' design
  • Oversee the development of new features, software integration, and configuration management within the GCC Platform, adhering to industry standards, best practices, and JTI’s business and technology strategy

Project Management

  • Leading and delivering IT projects, and owning implementation plans for new digital consumer care capabilities

Rollout

  • Lead the roll-out of the GCC Capabilities in JTI RRP Markets, coordinating teams to deliver projects within the overall GCC Platform Program
  • Ensure timely delivery of technical capabilities, guided by ServiceNow Delivery Center (SNDC) standards and JTI's quality benchmarks

Vendor Management

  • Manage external consultants, ensuring alignment with project goals and budget constraints.
  • Build and nurture productive relationships with technology vendors to identify fitting technical solutions aligned with Business and D&IT objectives

Requirements

  • Degree in engineering, computer science, or related discipline, and/or degree in Business Management
  • Fluent English (Written and spoken)
  • Strong project management skills and proven experience (7-10 years) in the delivery of digital technology projects/solutions, working with business and IT developers
  • 7- 10 years’ experience as product manager/business analyst/solution owner/project manager for IT or digital systems
  • Experience working in Agile environments delivering digital technology solutions
  • Excellent communication and coordination abilities, and the ability to successfully lead technical discussions with both business and IT teams
  • Ability to work collaboratively with various teams and stakeholders to ensure successful delivery of projects within time, scope, and budget
  • Understanding of consumer care, or customer care, or consumer experience digital cloud systems, possibly including knowledge of ServiceNow or other CRM/CX cloud solutions
  • Being able to travel internationally occasionally

What we offer

  • Competitive pay and an attractive annual bonus
  • Ongoing development opportunities in a multinational environment, a wide variety of projects, ambitious goals, and independence in achieving them. Promoting from within the culture
  • Freedom with responsibility (we trust your competencies, ability to manage your time, and your scope of work)
  • A lot of flexibility in terms of work arrangements (work from the office or from home)
  • Private medical care (various options to choose from) and life insurance
  • Employee pension and savings programs
  • JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
  • Multisport card, foreign languages classes
  • Wide variety of trainings, webinars, and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
  • Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs, and underground bicycle parking
  • Working in a diverse and inclusive organization of over 40 different nationalities

What to expect

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

PROCEDURE:
JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers.
If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS POLAND sp. z o.o.

Przejdź do profilu pracodawcy

STREFA EKSPERTA